EP
Elna P

1 reviews | Active since May 2011

01 Nov 2016, 10:08

Imagine that

<p>I have been a customer of Kalahari and then Takealot for many, many years. Most of the time, I have been very satisfied with the products and service and Mr Delivery is always excellent. However, on 27 October, I mailed them and asked what the measurements of the Rubiks cube that they were advertising, is. On the 28th, when I still have not received an answer, I sent a follow-up e-mail. When I finally received an answer, they said it was 9 x 7 x 13cm. Imagine that! I mailed them back and said this was not possible as it is a cube and therefore all sides have to be equal. They said they will get back to me. Not a word since. How difficult can it be to measure a cube? I am extremely disappointed, and although I have already started by Christmas shopping at Takealot, I will probably reconsider before buying the rest from them as well.</p>

0
Replies (1)
takealot.com
takealot.com's reply01 Nov 2016, 14:39
Official

Hello elnadp,

We are terribly sorry for the lack of communication regarding this troublesome occurrence.

Thank you for taking our call today and providing us with details regarding your concerns.

We are pleased that you have been assisted accordingly and we thank you for your patience and understanding.

Regards

Takealot.com