I'm not happy with takealot

Hi guys,I would like to advice anyone who like to buy at take a lot.com.Please make sure that you pray before you buy from them because when something goes wrong with you item you will be angry.Their return policy is so ridiculous.I bought the desktop of which it came with the dummy DVD-Rom then I made the return.Takealot doesn't take the responsibility for what's is happening with the item, they don't want to acknowledge their blunder, they shipped out the item without checking wether the item match the description.The communication between you and them is so poor, Their team leader won't call you and you can see that they not sure with what their doing, You will be sent from pillar to post.Today is exactly on month I still haven't received my item instead it was declined at their warehouse, they sad i shouldd call Dell company so that they can help me.Guys please help me anyone who experience this before.What I really hate about this situation is that Takealot doesn't care about customers, they looking for faults on my side, they try to find excuses on me with their procedures that i Dont know.They not gonna advise you welll on their procedures instead they will tell you that you weree supposed to do this or that yet they don't give you that info before you logged the return.They have scratched my desktop because I brought it in at their branch in meadowlands , It was in the original box of take a lot with bubble wrap firstly they said I brought without the original box.The service in Meadowlands its pathetic no more.So I would like to have my money back guys.Please listen,takealot doesnt care because if they cared they wee gonna put their direct line so that you can speak to someone whose gonna help you right away, somebody whose decided on the spot on how to fix your problem, they don't call customers back after you send the emails.