I'm disabled and Takelot has ****** my ergonomic mouse, which helps me work, back to me

I have been buying loyally from Takelot for at least 13 years. Hundreds of thousands of Rands spent.

I have numerous versions of the same items due to my shopaholic tendencies. I am happy though, as I have a mouse at my office, another at my home office, etc.

My mouse for everyday use "used to be" a Logitech Lift. (approximately R1500)

I then had a Logitech silent keyboard and mouse combo (approximately R800) that I was using additionally, at my home office. This keyboard became faulty and I logged a return.

Unfortunately, I was at the doctor with my daughter when the return agent was at my door. My Nanny gave the wrong mouse (My premium priced ergonomic LIFT ) to the person with the keyboard. So it was mismatched.

I still have the mouse from the combo with me.

All I want is for my premium mouse (which I use for my disability) to be returned to me and I will return their correct mouse.

They refuse to respond. I have made dozens of calls. Spoken to Zanele, Khanya and Chastidy. They have all sent emails to the warehouse and refunds team There is no response.

1. How did they validate the return if the components are incorrectly paired??? 2. Are they *****ing my premium mouse because I'm an easy target??? 3. Is this how Takelot treats their loyal customers??? This was an honest mistake by my Nanny. I am so heart sore. 4. Is this how we treat people with disabilities? 5. I am now unable to perform to my fullest in the earning of an income due to this theft of my mouse.

Please can someone help me. Please..... Why should my goods be ****** so blatantly???

If takelot values their brand, they should contact me.

The refund details are:

MRRN-D7X4B-JN04

Some of the mails:::::

S P <***> 11:30 AM (8 hours ago) to Takealot.com

Hi

When can I habe my mouse returned. I am disabled and need it for work.

On Mon, 04 Aug 2025, 10:59 Chastidy. (Takealot.com), <***> wrote: ##- Please type your reply above this line -##

Your request (MRRN-D7X4B-JNO4 Logitech MK295 Silent Wireless keyboard and mouse set - Graphite) has been updated.

Chastidy. (takealot.com)

Aug 4, 2025, 10:59 GMT+2

Good day Soomee, Thank you for contacting Takealot.com, Please allow me some time as I escalate this to the relevant department for a collection. Please feel free to reach out if you require any further assistance or information, kind Regards, Chastidy.

Soomee Pather

Aug 4, 2025, 06:48 GMT+2

Hi Khanya

Any luck with my mouse being returned

I am unable to work effectively without it.

Thanks Soomee

Soomee Pather

Aug 1, 2025, 16:07 GMT+2

Thanks Khanya

If i can just have my mouse returned.

I need it to work and I have a medical condition with my hand so I can't work without it.

Thanks Soomee ***

Khanya.G (takealot.com)

Aug 1, 2025, 16:05 GMT+2

Hi Soomee Thank you for contacting Takealot.com Please allow me a moment to escalate the matter to our warehouse. I do apologize for the continuous back and forth. As soon as I receive any feedback, I will update you accordingly. Regards Khanya.G

[ND3L7M-6VK3N]

S P 4:02 PM (4 hours ago) Hi Please help

S P <***> 6:44 PM (1 hour ago) to Takealot.com

Hi

Can somebody please help me.

I am disabled and am seeking your assistance.

On Mon, 04 Aug 2025, 10:59 Chastidy. (Takealot.com), <***> wrote: ##- Please type your reply above this line -##

Your request (MRRN-D7X4B-JNO4 Logitech MK295 Silent Wireless keyboard and mouse set - Graphite) has been updated.

Chastidy. (takealot.com)

Aug 4, 2025, 10:59 GMT+2

Good day Soomee, Thank you for contacting Takealot.com, Please allow me some time as I escalate this to the relevant department for a collection. Please feel free to reach out if you require any further assistance or information, kind Regards, Chastidy.

Soomee Pather

Aug 4, 2025, 06:48 GMT+2

Hi Khanya

Any luck with my mouse being returned

I am unable to work effectively without it.

Thanks Soomee

Soomee Pather

Aug 1, 2025, 16:07 GMT+2

Thanks Khanya

If i can just have my mouse returned.

I need it to work and I have a medical condition with my hand so I can't work without it.

Thanks Soomee ***

Khanya.G (takealot.com)

Aug 1, 2025, 16:05 GMT+2

Hi Soomee Thank you for contacting Takealot.com Please allow me a moment to escalate the matter to our warehouse. I do apologize for the continuous back and forth. As soon as I receive any feedback, I will update you accordingly. Regards Khanya.G