******* conduct

I purchased a vacuum which stopped working on the 4th day after delivery, I logged a return the same day and sent an email with the cpa act and indicated the section which states that I have a choice between a refund or exchange and that I want a new unit. <br> I also informed informed them that they will definitely not have stock because when I bought it they stated that they don't keep stock and that I will wait for a new unit, the original unit took a few weeks to arrive. <br> They rep**** that they will send it to the revelant person.i then called them a few days later as I dint receive any response they said they will wait for the supplier to open after the holidays and then Inform me of the outcome. <br> They then refunded my account and when I enquired as to why they rep**** that they don't have stock????<br> ***<br> I am now hiring a legal team and reporting this to the national consumer commission /ncc