Ignored by Customer Service Agent assigned to my issue

There is a problem with my account and I've been trying to get it resolved for almost three weeks! The customer service agent (Simbulele.M) has not answered a single email over the past week and I'm sick of being ignored. I've had Takealot issues take a long time to resolve before, but I've never before been completely ignored by this company's customer service agents. Three emails over the past week to request the promised feedback on when it will be resolved - not one single one answered by the agent who is supposed to be attending to it. Is the new culture at Takealot? Ignore regular customers because you can't be bothered to fix your own mistakes?! Can SOMEONE please contact me to resolve this lingering issue that is preventing me from using my account because now I have to find a new supplier to buy my pet food from because I've told the agent multiple times that I need to place that order urgently so my pets don't go hungry!!! Are you trying to chase your customers away on purpose?