Ignorance in takealot

My partner and I have been running from bank to bank after Takealot decided to ignore our first communication email and deposited the refund into a closed business account.

We requested a refund on takealot and gave new bank details from the first communication. Takealot decided to possess the refund but ignored the request to deposit into the account given. It has taken us 2 weeks already to track down funds that have left takealot and find what bank it was and how to get the funds out of a bank that now needs to try and find the fund that was deposited. Takealot has told us that they can do nothing as the refund was processed and it is out of their hands. I am disgusted in how ******** they are in reading an email and noticeing that there was request to deposit elsewhere. It has cost us time sitting at banks and a long delay in getting fund into our bank.