I wish I never used your service

After the side button of my Fitibit fell off, I logged a return request on 4 December. Takealot confirmed that the item would be collected on Tuesday before 5pm which didn't happen. On Wednesday I received an email which was seemingly meant for an internal Takealot employee but mistakenly sent to me. After numerous attempts to clarify whether the email was meant for me or if any action was required from my side, I gave up as I was getting nowhere. When I followed up on Thursday morning, they couldn't provide me with an explanation as to why collection did not take place and it was then rescheduled for Thursday before 5pm. By 3pm I followed up and was promised collection will take place. At 4.30pm I was again promised that collection will take place and at 5pm it became quite apparent that, yet again, it wasn't going to happen. I have spoken to 6 agents since 8am this morning, mainly due to your transferring system being an absolute mess. A new collection date or time has not been confirmed, possibly because even you realised you no intention of showing up. High five Takealot, you've just lost another customer.