I will **NEVER** order from Takealot again.

I will **NEVER** order from Takealot again.

I placed an order which was due to be delivered on 18 December. I tracked the order from time to time. On 16 December at 17h25 I received an SMS stating that my order would be delivered between 08h00 and 17h00 on 17 December.

So I sat at home *****ALL DAY***** and waited. By 16h10 I decided to call them. After spending 15 minutes listening to hold music, I got through to Nasief. He checked and saw that my order was scheduled for delivery on 17 December - I also saw it on the app and the website, and of course have the SMS. He told me that the status showed that a driver had not yet been allocated. He would call the branch and come back to me. To his credit he did, telling me it was unlikely that they would deliver that day. That apparently it was a "SYSTEM ERROR" because when the item is scanned in the delivery branch, the SMS is sent automatically, but because it was only due to be delivered on 18 December, it was sent in error. I wanted to know how this was my problem - because I had wasted a day waiting for them. It was 16h39. I told him to get them to deliver it right away - they are 10 minutes from my home. He said he'd talk to them. A few minutes later I got an SMS telling me it would be delivered on 18 December by 15h00.

I was *LIVID*.

So I called again as I wanted to speak to a manager. There is just no way to contact these people except through their blasted call centre.

After yet another 15 minute wait an agent answers and I ask to speak to a senior manager. He asks can he help me instead. I say NO I want to speak to a manager. He asks what's it in relation to. I then let him have it!! He asked!! So he says he will check. He puts me on hold for another 5 minutes. Then he says he has to put me through to the Mr Delivery Branch Services and I must ask them for a senior manager. So I hold more. Eventually I get through to Leslie Anne. I explain the saga and she says she will chat to the branch and come back to me. 25 minutes later she did. The branch is was then looking for my parcel and would contact me when they found it.

So 15 minutes later I drove the branch.

My order was 2 boxes. One was there, the other they searched for again and couldn't find. The lady at reception promised to call before she left at 20h00 to update me. They found the missing box - it was with a driver - who obviously had taken only ONE box of a TWO box order, and then didn't deliver it because the order wasn't complete.

So she said they would arrange for delivery first thing in the morning, and that she'd call to confirm.

So this morning she called to say that the delivery would be at about 12h30 and that the driver would call first to be sure I was in.

It's not 14h00 and I've heard nothing and seen nobody.

Yet another day that I have *WASTED* waiting for these *********** ... I don't know what to call them.

I have been on the phone trying to get hold of someone only to have wasted another 20 minutes of my precious airtime listening to hold music.

What the hell do I do? How do I get hold of ANYONE to complain to? Does anyone there actually care about customer service? even hellopeter is full of 1 star "reviews" for them, which tells me that they actually don't care about their image.