I was sold a ********** Phone (Samsung S21 5G) by Takealot which ended up being blacklisted for *****.

Order/ref number: MRRN-QA4R7-DVEA ***7

On the 28th September 2022 my phone stopped working(kept on saying not registered on the MTN Network) A claim was lodged to my insurance(Discovery). The phone was taken to the service provider contracted to my insurance and they subsequently took the device to Samsung. Investigations and assessments were performed on the device and it was discovered that the phone was blacklisted for ***** by MTN, I spent R19 000 on the phone that was blacklisted for *****, I buy items from Takealot almost weekly, but this experience has left a very sour taste in my mount regarding Takealot products and their suppliers. Clearly Takealot do not do a proper job in checking their suppliers. What if I was arrested for buying a "****** Phone", this is the worst for Takealot!!!! I bought that phone from Takealot on the 7th December 2021. The supplier's name that is contracted to them is {Elite Shopper} I called the whole week into their call centre as well as sent emails, spoke to: Sibusiso, SisiphoM, Aqeelah Amod, NaomiM, YamkelaM and Fabian D and ALL of them gave me different stories, Sibusiso even told me that he will log a note for a replacement phone which should be delivered between Thursday(13th and Friday 14th). When I called the call centre I was told that what he(Sibusiso) told me is not true as they are waiting for their Warehouse to receive the handset first which takes between 2/3 days. My Phone was collected on the 10th and today is the 14th and NO ONE knows what is happening with my query. I do not know if i will ever buy from them again, i left tons of messages for one of their managers to call me back, till today no one has bothered. I also wish for Discovery Insure to relook at their processes and divorce Takealot as they are the worst company to deal with!!!