I was ****** by Takelot.

HIGHLY DISSAPOINTED IN THE SERVICE RECEIVED FROM TAKEALOT – I WILL NEVER PURCHASE CELLPHONES FROM TAKEALOT EVER AGAIN – I HAVE BEEN ****MED! I purchased not one but TWO Invens S2 cellphones on the Takealot Website and received the items on the 05 November 2021 – up until today I am sitting with the 2 cell phones that I am unable to use. The one cell phone was working fine the whole day (on the second day) allowing my wife to unlock the cell phone with the facial recognition; however, the evening (after roughly 10 times of unlocking the phone) My wife attempted to unlock the cellphone with the facial recognition to no success – the cellphone then requested for a PIN number to be entered also TO NO SUCCESS - NOW THE FACIAL RECOGNITION DOES NOT WORK AND MY WIFE CANNOT EVEN ENTER THE PIN NUMBER WHICH IS THE YEAR SHE HAS BEEN BORN IN!!! I was informed that I need to remove the PIN number from the cell phone; however, I am not even sure how to do this?? No help from Takealot at all!! The second cellphone I purchased on the same day - the LCD had a problem within 4 or 5 days of purchasing the cell phone - somehow it seemed off colour, I notified Takealot as no damage occurred from my daughter and they collected the cell phone on the 11 November 2021. We were notified that her phone is cracked at the bottom, but there was no crack at the bottom when they collected the phone on the 11 November 2021. When the phone returned, we checked and to our surprise there was a slight scratch on the screen and we ended up wondering how that small scratch can cause the LCD to allow such a major problem. Keep in mind, before sending the cell phone away for repairs – there was no scratch on the screen!!! I am now officially going to escalate my Complaint to the Ombudsman due to this pathetic service I received.