I want my refund from takealot, they are ****mers

Hi I ordered a wrong item on takealot with reference no: ***, within 36hours of delivery I returned the product without being used. After days of waiting on them, this is the reply I get 👇🏽

Avhasei.K (takealot.com)

Oct 30, 2024, 14:17 GMT+2

Hi Nolubabalo, Thank you for your patience while we evaluated your return request. Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy. As per policy item was supposed to have returned to us Sealed and not opened , and the item can therefore not be taken back into stock..

Off which this is a lie, I've never opened the box but the wrap plastic bag around the boxes. Takealot are real ****mers I want my money back not to credit my wallet as I requested initially.