I WANT MY PRODUCT OR MONEY!!!

Takealot, is very *********** and no communication s****s with its customers. It's been two weeks now I have been waiting for my product, you have been sending me emails and sms that my delivery has been delayed, but when I try and call your line they all don't go through. Please either you return all my money or give me my product NOW!!! I AM VERY ANGRY BECAUSE YOU ARE LYING AND NOT COMMUNICATING WITH ME AND IT'S MY MONEY THAT BOUGHT THAT PRODUCT YOU ARE NOT GIVING ME FOR FREE!!! SO PLEASE DO THE RIGHT THING OR ELSE I WILL ESCALATE THIS TO THE OMBUDSMAN!!! ASK CAPITEC AND VODACOM ABOUT ME!!!