I want my money back

I bought earpods at takealot on the 25th July 2024, returned them back on the 5th August 2024 because the cable was damaged.

Takealot rejected my request and returned my earpods with the below response

Danielle.S (takealot.com)

Aug 6, 2024, 14:36 GMT+2

Hi Sisanda, Thank you for your patience while we evaluated your return request. Unfortunately, your return has been declined due to specific criteria not being met in line with our Returns Policy. There is visible user damage to your item which voids the warranty We will arrange for this item to be returned to you. For more information please read our returns policy www.takealot.com/help/exchange-return-policy. Please reply to this email should you have any questions and one of our online shopping assistants will come back to you Regards, Danielle.S