I want a refund!!

Bought a sounbar didn't work the first time. Dealt with people who think they know better. The replaced it, only for the pick up point to be Montague e when the original pickup point was ottery. When I questioned them the agents just talk around the subject.

The finally get the new Soundbar and guess what, it doesn't work again. Do the return thing, and then get an email stating that I forgot to pack the remote and I must ensure I am available when the courier says so if no response in 3 Days I won't get a refund. Really? I must make sure I'm available?? An innocent mistake and then that's the first words I read on the mail. Again no one bothers calling me and I am definitely not going to be the one running after them. Then circumstances happen out of my control which I'm then in hospital for 4 days and I tell them to change the date. The date I specified the courier didn't come. They come the next day after it was confirmed when to come and then they go to wrong address. Again no one is calling me.

I spend lots of money on takealot only to be treated as a robot. Because I'm definitely talking to an automated response and not a person.

Want my refund immediately.