1 reviews | Active since Apr 2015
I received someone's corex unit.
I know people are more likely to complain than to compliment and all my previous purchases with Takealot was really positive. However this one I can not excuse as it has put me in a dilemma and financial disposition. <br> <br> I purchased a motherboard from [URL Removed] on their website and after payment was made, I received an email stating item would be delivered in 7 working days. It was delivered within 3 days, but upon opening the parcel there was a paper cello taped to the box that read COREX warehouse. The box was also already opened and damaged, and the components inside was already used. It was clearly someone's that was swopped out for a new unit and not a sealed unit that I paid for.<br> <br> It was bought as a present and I had to now purchase another unit from a local store with money I did not have. Takealot did phone to confirm that the unit will be collected by Tuesday, April 7 and the unit is still with me today April 9 as no courier company was in my area (Durban) until now.<br> <br> This might be an isolated incident that happened to me, but it has made my life really difficult this month and based on what already happened, I will think twice before placing another order with them.
We appreciate the manner in which you've handled this disappointing situation, especially considering the troubles it's caused you. We're really sorry for not collecting the parcel as promised & will instruct our complaints team to get this straightened out as a matter of priority. We also understand your doubts about ordering from us again after this incident, but we'd love to turn this around with you & show you that we're still capable of delivering great service.
We'll therefore try & get this corrected as quickly as possible. Our complaints team will be in touch as soon as they've made the necessary arrangements to correct this.
Sincerely,
takealot.com
We appreciate the manner in which you've handled this disappointing situation, especially considering the troubles it's caused you. We're really sorry for not collecting the parcel as promised & will instruct our complaints team to get this straightened out as a matter of priority. We also understand your doubts about ordering from us again after this incident, but we'd love to turn this around with you & show you that we're still capable of delivering great service.
We'll therefore try & get this corrected as quickly as possible. Our complaints team will be in touch as soon as they've made the necessary arrangements to correct this.
Sincerely,
takealot.com
