LB
Lucille B
1 reviews | Active since Jul 2011
28 May 2015, 19:37
I PREFER TO TAKE A LITTLE
I had not utilised the new [URL Removed] (previously [URL Removed] so, when I was offered a free gift voucher of R50,00, I took advantage of their offer and placed an order, which was acknowledged, with delivery due 3 June. I was advised by email that I would be notified by SMS when that was to take place.<br> <br> Firstly, I never received an SMS about delivery
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takealot.com's replyOfficial
29 May 2015, 07:41Hello Lucilleby,
We know that first impressions last & are therefore very disappointed to hear about the bad experience with your first order. We'd appreciate the opportunity to turn this around with you as we can assure you shopping with us is generally a very pleasant experience & we'd love to prove this to you.
We've instructed our complaints team to look into the three issues you've raised & they'll make contact with you as soon as they've gathered the necessary information to try and resolve this with you.
Sincerely,
takealot.com
We know that first impressions last & are therefore very disappointed to hear about the bad experience with your first order. We'd appreciate the opportunity to turn this around with you as we can assure you shopping with us is generally a very pleasant experience & we'd love to prove this to you.
We've instructed our complaints team to look into the three issues you've raised & they'll make contact with you as soon as they've gathered the necessary information to try and resolve this with you.
Sincerely,
takealot.com
takealot.com's reply29 May 2015, 07:41
Official
Hello Lucilleby,
We know that first impressions last & are therefore very disappointed to hear about the bad experience with your first order. We'd appreciate the opportunity to turn this around with you as we can assure you shopping with us is generally a very pleasant experience & we'd love to prove this to you.
We've instructed our complaints team to look into the three issues you've raised & they'll make contact with you as soon as they've gathered the necessary information to try and resolve this with you.
Sincerely,
takealot.com
We know that first impressions last & are therefore very disappointed to hear about the bad experience with your first order. We'd appreciate the opportunity to turn this around with you as we can assure you shopping with us is generally a very pleasant experience & we'd love to prove this to you.
We've instructed our complaints team to look into the three issues you've raised & they'll make contact with you as soon as they've gathered the necessary information to try and resolve this with you.
Sincerely,
takealot.com