GS
Gareth S

1 reviews | Active since Jun 2011

09 Dec 2015, 10:33

I'm The Idiot For Still Buying From [URL Removed]

Between the 09/11/2015 and 07/12/2015, I've placed 5 orders. Two in a the same day twice and one single order on another day. Of all 5 orders, only 2 have arrived on their promised delivery date. In the space of one month, this is the third time I've had to complain about this company and late delivery. I placed 2 orders on Monday. Both orders were promised today and a consultant told me this morning that both would definitely be delivered today. One has arrived and I know from experience that there is no way in hell I'm getting the second order today. How's that for service! Takealot is a f***** joke. Can they not see that because of their useless delivery team they are now bleeding customers. I'd rather get my stuff elsewhere in future.

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Replies (1)
takealot.com
takealot.com's reply09 Dec 2015, 15:29
Official
Hello GarethS,

Thank you for taking Unathi from our complaints team's call to apologise for the delays with your deliveries. We successfully deliver thousands of parcels daily and we apologise that this has not been the case with your recent deliveies. Our delivery teams are working round the clock to try and ensure on time delivery of all parcels and we'll do our best to deliver your last order to you today as promised.

Our complaints team will confirm with the relevant courier team that your delivery is still on track for today before 5pm as scheduled. We'll do our best to get it delivered to you before 4:30pm and we'll keep you posted on any developments relating to your delivery.

Kind Regards,
takealot.com