1 reviews | Active since Oct 2015
i m so upset with you ppl
I get a email form Melissa Strutz saying Hi Abdul-Kader<br> <br> We're terribly sorry, our supplier has let us know that the following item in your order *** is currently unavailable.<br> <br> Hannah Montana: Complete Series 1 - (Import DVD)<br> <br> We have therefore cancelled the item from your order.<br> <br> Once again, we're really sorry about the inconvenience.<br> <br> Regards,<br> The Takealot Team<br> <br> Melissa Strutz bt then she don't ask me if I want my money to be a credit or to be refund back in to my credit card. And to my surprise she did nothing she just send email and I yer noting back form her I want my money credited back to my TAKEALOT profile So I can by something else and as far a I Kow if you guys cancel a order the credit automatically gos on a profile immediately I Kow this cz I have experience with it bt now look how long I have to wait for my credit to be honest I think I should Get something extra In my credit for the long wait an for the Inconvenience cz its bad that I order something and it did say on your website it will be ordered from supplier shiped in 15 to 21 days import item then I year after I payed for it. That it is out of stock so I tink I deserve something extra
We do our best to honour all orders that are placed with us, but our supplier has let us down this time around and it's unfortunately not a situation we have control over. We're sorry for the disappointment this has caused and for the poor manner in which this was communicated to you. As you rightfully mentioned you should have been provided with further details w.r.t. your options for a refund or account credit. We've assigned this matter to our complaints team to address with the agent in question so that she can be coached on how to better deal with matters like these in future.
Our team will be in touch with feedback as soon as this has been addressed with her.
Sincerely,
takealot.com
We do our best to honour all orders that are placed with us, but our supplier has let us down this time around and it's unfortunately not a situation we have control over. We're sorry for the disappointment this has caused and for the poor manner in which this was communicated to you. As you rightfully mentioned you should have been provided with further details w.r.t. your options for a refund or account credit. We've assigned this matter to our complaints team to address with the agent in question so that she can be coached on how to better deal with matters like these in future.
Our team will be in touch with feedback as soon as this has been addressed with her.
Sincerely,
takealot.com