I like buying from Takealot, but my problem is that their rating system they push people to take part in is nothing less than a ****

I like buying from Takealot, but my problem is that their rating system they push people to take part in is nothing less than a ****. They place 5 star rating without a hiccup, but as soon as you have a 1 star rating they reject that rating. Can Takealot PLEASE look into my latest 1 star review, and please re-write my review and give a star rating of their choosing what they think my experience is with the product I bought. Thank you.