I have suffered due to a manufacturers error!

In 2018, I purchased a Akribos watch. When the watch arrived, the strap was not attached to the face, however I thought this was due to the fact that links needed to be taken out etc, anyway, I decided I did not like the watch and returned it, in exactly the same condition I received it, a day later. Takealot then advised that they would not refund me as the watch was damaged! After numerous arguments, to which Takealot would not take any responsibility, they sent the watch back to me and that was that. I did not give the watch much thought - as this all happened at the same time my Dad passed away. I came across the watch the other day and had a jeweller look at the watch - and the fault is obvious on the watch, the pin hole to attach the strap to the face is not even drilled in the correct place, and is actually on the edge! Who should take responsibility for this?