I have officially lost my sense of humor.

I'm so disappointed in the service I have recieved... normally clients complain to me and then I rave about your service but I am officially beyond upset.

I ordered a Caribbean tan starter kit on a blue dot deal. When it arrived it was missing a the tan booth. I returned the item and requested a replacement as this is the only option they offer I then got an email to say we don't have a replacement and we have refunded you. I mentioned to the guy that I didn't want a refund and that I was upset they never gave me an option as to what I would like to do. I told him to please send the machine back to me and that even though I was upset something was missing I was still okay with the deal and buying the missing item because it still works out cheaper than reordering a new kit without the special. He then said no problem reversed my refund and said the item will be dispatched and returned to me. I still have not recieved my tan kit back and it's been 10 working days? I have tried contacting to see what is going on but no response or explanation and I've had to repeat my story to so many people! I then finally recieved some sort of feedback saying the machine has been sent back to the supplier! What is actually going on I just want the first package that was delivered to me to be sent back why is it so difficult I was even willing to accept the fact that something was missing now this I just Unacceptable.