HB
Hester B

1 reviews | Active since Apr 2012

29 Jun 2015, 16:20

I have no words

I deduce that after several e-mails and telephone calls to [URL Removed] my query for some type of credit of more than R100 (which should be more than a R1000) will not come to pass. With this in mind it was very easy for me to decide that I would in future order directly form companies based outside of SA and will never use the service that [URL Removed] offers because they have displayed clearly zero interest in the client's request. And it is also clear they do not understand that to maintain sales a company first and foremost needs to establish that clients don't just purchase from them once, but on a regular basis = sustainability that ensures enough turnover to retain employee's salaries as well as company growth. But hey, what do I know, I am just a client who understand customer Service 101. Your merger is self-explanatory = not because of growth but because of lack of growth.

0
Replies (1)
takealot.com
takealot.com's reply29 Jun 2015, 16:29
Official
Hello hesteradriana,

We've instructed our complaints team to get in touch with you to gather more insight into your complaint so that we can try and assist and hopefully resolve this matter with you as best as possible.

Kind Regards,
takealot.com