I have been forgotten :(

The complaint I made : ***<br> Has not been resolved and I can't seem to add to my previous report so..<br> <br> [URL Removed] acknowledged the loss of my phone in for repair giving R500 credit - Awesome<br> However, they had no unit with the same specs for that price so they offered an alternative R899 - Great<br> I offered to take a similar but lower spec phone as settlement R1199 - Communication ended<br> <br> Now I realize that asking for an R1100 phone against a R500 phone may look unreasonable but may I point out that I haven't had a smartphone since March, Someone has my phone and has changed my Whatsapp photo, [URL Removed] bought Kalahari and discontinued my phone brand, they offered me a smaller screen, one instead of dual processor and half the ram. Man, I sound like a cheapie miser but should I really be penalized for getting a good deal from Kalahari?<br> <br> Please can I get an answer, either YES or NO. Truly, the suspense is killing me!