I have been a customer since 2004 and you are about too loose me due to bad service and misinformation

<p>My first product that I purchaced from you guys was on 17 Nov 2004 and your service was greate. However since recently I have gotten disappointed with your service or the lack thereof. On Monday I placed an order for a product that was listed as being in stock in your JHB branch. I selected to pick the order up at the Cape Town branch and paided by credit card. I got the payment confirmation with the following "Your order is being processed and you can expect your order to be available for collection by Tuesday, 15 November 2016."</p> <p> </p> <p>When I check the status of the order on the website it stated the following "Available by Wednesday 16 November 2016". I sent a email this morning but after 1 hour I still got no reply. I phoned in and the lady that I spoke to was not very helpful and said the IBT's take 2 to 3 days. If you look at my history I have ordered items before that came from the JHB branch and it never took this long before. The other issue is that 2 to 3 days for the IBT does not align with what is stated on the website. I asked her to please phone JHB and she refused to phone them, saying that they only deal with email. I asked her to please send me a email stating the 2 to 3 days for IBT and that was more than an hour ago, still no email.</p> <p> </p> <p>The question is, will I be getting my order today? and are you going to keep a client that you had for 12 years or are you going to loose me as a client forever.</p> <p> </p> <p>I will be updating this as to when or if I hear from takealot and with regards to how this issues is going to unfold</p>