I feel like I've been ****** from

I ordered two identical powerbanks from takealot in December the one powerbank had issues where the one usb port did not work. When I returned it they said I did not return it with a usb cable (which the powerbank does not include in the box). After explaining this to them they sent me a picture of the powerbank completely scratched up and damaged which is not the condition I returned it in and told me my return is declined for this reason. Eventually I spoke to an agent "Roda" which told me that the powerbank will be returned to me and I should return the item again and they will sort the issue out from there. I returned the item on the 7th of January 2021 and it is currently the 16th of March and my powerbank is missing at fast and furious couriers (apparently) and takealot is sitting with my money in their pockets with no feedback or help from them. I am very disappointed and unhappy with the service.