1 reviews | Active since Jul 2015
I don't have a working pc! Returns department :(
I've had to return faulty parts from my computer. They at least replaced the motherboard, which I'm grateful for. I'm still waiting on feedback regarding my CPU.<br> <br> I haven't been able to fully use my pc for almost two months now. Returns department tells me they are waiting on supplier with feedback, whereas they also have a 3-4working day turnaround time to give feedback to people like me. Surely this is urgent?!<br> <br> I've dealt with whovever picks up the phone and they say the same thing. I ask them to push as I am unablte to really be productive using my laptop. With no luck. I'm annoyed at the lack of customer service with returns. They're great with new sales.<br> <br> I just want to be more productive!!! *sobs*<br>
We're sorry that this return is taking longer than expected and realise the lack of updates has only contributed to your frustration. When a return is submitted to the supplier for evaluation the situation is unfortunately not completely in our hands, but the least we should do is keep you in the loop. We've instructed our complaints team to liaise with our returns department and they'll be in touch with an update on the return of your CPU asap.
Sincerely,
takealot.com
We're sorry that this return is taking longer than expected and realise the lack of updates has only contributed to your frustration. When a return is submitted to the supplier for evaluation the situation is unfortunately not completely in our hands, but the least we should do is keep you in the loop. We've instructed our complaints team to liaise with our returns department and they'll be in touch with an update on the return of your CPU asap.
Sincerely,
takealot.com