1 reviews | Active since Dec 2009
I did not order from mr. Delivery
This is for order number ***. I got sms from mr delivery to say my order will be with me by 15:00 today. I call takealot this morning to double check if I would get all 5 items I ordered and they said yes. I wait and wait and wait. Come 14:00 I call mr. delivery and I am told my order was at the wrong hub and it would be with me in 2 days!I am at point where I am fed up with Mr. delivery and take a lot. Had I not called, when was I going to be told about this? No one bothers to let me know that there are changes.I scheduled my day around the delivery today. I was not supposed to be in the cbd but made plans so I could receive this. May I add this is NOT the 1st time this is happening. I had to fetch my previous order from Norwood too!<br> To make matters worse, I get the parcel only to find only 2 of the 5 items I ordered. Does it get worse? I called now and your consultant transferred me to mr. Delivery againl, who didnt answer the damn phone!<br> As for your service consultants, who are clueless as to how to deal with this! I DID NOT ORDER FROM MR. DELIVERY!!!
We're sorry for the poor manner in which your initial query was dealt with and for failing to deliver your parcel to you as scheduled in the first place. Had delivery been scheduled to the correct hub this whole situation could've been avoided. Our complaints team will address the poor assistance you received with the agents in question and provide them with the necessary coaching on how to better deal with queries like these in future. They'll also escalate the delivery delay to our order fulfilment team to address with the responsible parties.
Thank you for taking our complaints team's call to make new delivery arrangements. As discussed we'll ensure that your parcel is delivered to your home address.
Sincerely,
takealot.com
We're sorry for the poor manner in which your initial query was dealt with and for failing to deliver your parcel to you as scheduled in the first place. Had delivery been scheduled to the correct hub this whole situation could've been avoided. Our complaints team will address the poor assistance you received with the agents in question and provide them with the necessary coaching on how to better deal with queries like these in future. They'll also escalate the delivery delay to our order fulfilment team to address with the responsible parties.
Thank you for taking our complaints team's call to make new delivery arrangements. As discussed we'll ensure that your parcel is delivered to your home address.
Sincerely,
takealot.com