1 reviews | Active since Sept 2016

04 Oct 2016, 13:49

I cant believe this company

<p>I bought my gf and I both the same phones for Christmas. Mine unfortunately stopped charging. I sent it back. They collected it on the 9th september July 2016...I waited until the 5 August to get it back. IT DIDNT WOR**** it didnt charge. ( same as before) Didnt you guys test it? <br /> <br />So I sent it back again! Only got it back 14th Septemer. I was promised a brand new replacement and not a repair again. I opened the box and guess what? They sent me a second hand phone. It was scratched and chipped. It wasnt even my old phone but it was in my box with my accessories ( I have photos which I sent to them) Now as you can imagine im boiling inside. So I sent them a furious email. They collected it the next day<br /> <br />I now sent them an email a few days ago asking when my new phone will be arriving as its been almost two weeks. I was told its in for repairs at the moment. and they will let me know when its done.......ARE YOU KIDDING ME???? I was promised a brand new sealed unit by Jason Petersen. I was promised a new unit twice actually but you people thought it was ok to send your customer a used phone<br /> <br />Im not one to ever complain but come on... I will never use TAKEALOT.com ever again</p> <p> </p> <p>The above is what I posted to Hellopeter friday....A lady from takealot phoned me in appology with regards to my Hellopeter post. She promised me a confirmation that I will be recieving my new phone by monday. Monday has passed and I havnt recieved anything</p>

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Replies (2)
's update04 Oct 2016, 13:52
Reviewer Update

Disgusting

takealot.com
takealot.com's reply04 Oct 2016, 18:27
Official

Hello Wes75,

We are terribly sorry about the unpleasant experience you have endured with the return of your defective device.

We have raised the concerns you have highlighted with the relevant parties and steps are currently being followed in order to settle this matter as quickly as possible.

We will keep you informed accordingly.

Regards
Takealot.com