I bought a kettle at take a lot and I selected the collection option. See the Describe you experience.

All in all , I had a very bad experience with takeALot and very disappionted as i made arrangements with Elzita prio in time. I will never shop nor advise a friend to shop with takeAlot. and then i spoke to Zandile OMG she put me on hold as she was not much of assistant. the manager was the worse thing thas has ever happened to me, Ricardo.

Take a has a bunch of people(idiots) that dont follow up to their customers, I had to do my own follow up at 15H30.

Your request (Collection inquiry) has been updated.

Elzita Vlotman (takealot.com)

Feb 2, 12:31 SAST

Dear Anathi,

Thank you for contacting Takealot.com.

As discussed, I will send this to the Collections department and request that the send the parcel via courier.

However, we are unable to confirm that the delivery will take place today.

Please note that it will be better if you personally collect the parcel at our Collections department.

I truly assisted you to the best of my ability and the warehouse confirmed that the notes and the email will be sufficient however there seems to have been a lack of communication and the Collections department only followed the processes put into place for them.

I profusely apologise for any inconvenience caused by this but it would be best if you personally collect the parcel with the collection notification received via email.

Kind Regards Elzita Vlotman

Anathi Mrwetyana

Feb 2, 12:22 SAST

I am not happy with what is happening as I have arranged everything in time with you, and so you disappointing me.

Please be aware I am very much upset, that unit needs to be delivered to me today before 17H00.

Address:

EvenFlow Distribution 20 William Street Woodstock Exchange Woodstock

Contact: Anathi - ********** 986

Regards Anathi

On Fri, Feb 2, 2018 at 11:54 AM, Anathi Mrwetyana ********** wrote: the courier is there and they dont want to give him my parcel Anathi Mrwetyana

Feb 2, 11:55 SAST

The courier is there and they dont want to give him my parcel. Anathi Mrwetyana

Feb 2, 11:54 SAST

the courier is there and they dont want to give him my parcel Elzita Vlotman (takealot.com)

Feb 2, 09:55 SAST

Dear Anathi,

Thank you for contacting Takealot.com.

I will hand this over to the relevant department.

Kind Regards

Elzita Vlotman

Anathi Mrwetyana

Feb 2, 09:47 SAST

Hi

Please see attachment.

Regards Anathi Attachment(s) Scan0125.pdf

Elzita Vlotman (takealot.com)

Feb 2, 09:45 SAST

Hi Anathi,

Thank you for calling.

As discussed, please attach the necessary documents to this email in PDF format.

Kind Regards Elzita Vlotman

[937YRD-2E6X]

Elzita Vlotman (takealot.com Customer Service) <tal-request-responder_ ********** ********** 12:40 PM (2 hours ago)

to me ##- Please type your reply above this line -##

Your request (Collection inquiry) has been updated.

Elzita Vlotman (takealot.com)

Feb 2, 12:40 SAST

Dear Anathi,

Thank you for contacting Takealot.com.

My colleague at the warehouse went directly to the Collections Department and we were informed that the courier wasn't there yet.

Please send me the tracking number so that I can track the driver on my end.

Once again, sorry for any inconvenience caused.

Kind Regards

Elzita Vlotman

Elzita Vlotman (takealot.com)

Feb 2, 12:31 SAST

Dear Anathi,

Thank you for contacting Takealot.com.

As discussed, I will send this to the Collections department and request that the send the parcel via courier.

However, we are unable to confirm that the delivery will take place today.

Please note that it will be better if you personally collect the parcel at our Collections department.

I truly assisted you to the best of my ability and the warehouse confirmed that the notes and the email will be sufficient however there seems to have been a lack of communication and the Collections department only followed the processes put into place for them.

I profusely apologise for any inconvenience caused by this but it would be best if you personally collect the parcel with the collection notification received via email.

Kind Regards Elzita Vlotman

Anathi Mrwetyana

Feb 2, 12:22 SAST

I am not happy with what is happening as I have arranged everything in time with you, and so you disappointing me.

Please be aware I am very much upset, that unit needs to be delivered to me today before 17H00.

Address:

EvenFlow Distribution 20 William Street Woodstock Exchange Woodstock

Contact: Anathi - ********** 986

Regards Anathi

On Fri, Feb 2, 2018 at 11:54 AM, Anathi Mrwetyana ********** wrote: the courier is there and they dont want to give him my parcel Anathi Mrwetyana

Feb 2, 11:55 SAST

The courier is there and they dont want to give him my parcel. Anathi Mrwetyana

Feb 2, 11:54 SAST

the courier is there and they dont want to give him my parcel Elzita Vlotman (takealot.com)

Feb 2, 09:55 SAST

Dear Anathi,

Thank you for contacting Takealot.com.

I will hand this over to the relevant department.

Kind Regards

Elzita Vlotman

Anathi Mrwetyana

Feb 2, 09:47 SAST

Hi

Please see attachment.

Regards Anathi Attachment(s) Scan0125.pdf

Elzita Vlotman (takealot.com)

Feb 2, 09:45 SAST

Hi Anathi,

Thank you for calling.

As discussed, please attach the necessary documents to this email in PDF format.

Kind Regards Elzita Vlotman

[937YRD-2E6X]

Anathi Mrwetyana ********** 1:12 PM (1 hour ago)

to takealot.com I cannot send him back because he is done with that side, your apologies means nothing to me.

I want that unit delivered to me ASAP or let me speak to your managers. if i don't get that parcel today, I do not want it.

Please be aware I will be taking it further should I not receive my kettle today.

If I don't get my kettle today , I am forced to buy a new one today.

I will not collect that unit myself as I have made arrangements prior in time with you.

I want that unit delivered to me.

Regards

Elzita Vlotman (takealot.com Customer Service) <tal-request-responder_ ********** ********** 1:17 PM (1 hour ago)

to me ##- Please type your reply above this line -##

Your request (Collection inquiry) has been updated.

Elzita Vlotman (takealot.com)

Feb 2, 13:17 SAST

Dear Anathi,

Thank you for contacting Takealot.com.

The Collections department informed us that the courier wasn't there to collect the parcel.

Please note that I will request a call back from management.

Once again. sorry for any inconvenience caused.

Kind Regards

Elzita Vlotman

Anathi Mrwetyana

Feb 2, 13:12 SAST

I cannot send him back because he is done with that side, your apologies means nothing to me.

I want that unit delivered to me ASAP or let me speak to your managers. if i don't get that parcel today, I do not want it.

Please be aware I will be taking it further should I not receive my kettle today.

If I don't get my kettle today , I am forced to buy a new one today.

I will not collect that unit myself as I have made arrangements prior in time with you.

I want that unit delivered to me.

Regards Anathi Elzita Vlotman (takealot.com)

[937YRD-2E6X]

Ricardo Sagewis (takealot.com Customer Service) <tal-request-responder_ ********** ********** 2:48 PM (23 minutes ago)

to me ##- Please type your reply above this line -##

Your request (Collection inquiry) has been updated.

Ricardo Sagewis (takealot.com)

Feb 2, 14:48 SAST

Hi Anathi,

Thank you for contacting us.

I do apologise for the inconvenience caused.

As per our telephone discussion I advised that I can call the warehouse to arrange collection, however you are not wiling to sent you again.

I advised that I am not able to promise a delivery before 5 today as we no longer change orders from collect to courier and the time frame does not allow me.

Once again I do apologise for the inconvenience caused.

Kind Regards,

Ricardo Sagewis

Anathi Mrwetyana

Feb 2, 13:54 SAST

That is an honest lie, his trying to be honest but his lying.

He was there and why did he say they did not want to give him the parcel without the documents. Dont you have cameras in a warehouse.

This is nonsense to be honest with you.

[937YRD-2E6X] Click here to Reply or Forward 0.74 GB (4%) of 15 GB used Manage Terms - Privacy Last account activity: 44 minutes ago