I am very frustrated with takealot , i was promised my order would be delivered on the 01/06/2020 and it was not delivered

I am very frustrated with takealot , i was promised my order would be delivered on the 01/06/2020 and it was not delivered. Few days later I received an email informing me it was sent to an incorrect courier and there will be a 2 days delay in my order and I understood, a week later my order was still not delivered, I sent a complaint via their complaint platform on their to inform m them that I was still waiting for my order, they promised to track it down for me , on 10/06/2021 after half of my order was delivered and the other half is still missing. My Oder worth R4000 is still missing and I am not getting anything feedback or communication regarding this order, I have to be the one who is chasing after them and still no answers on what happened to my order or when can I expect to receive it , 19 days past delivery date no communication, no any. Poor customer service from takealot