I am utterly disgusted with this entire ordeal.

Dear Takealot,

This has been, without question, the worst experience I have ever had with your company. I am disgusted beyond words. The frustration has been so severe that I was reduced to tears.

Here is exactly what has happened:

Order 1 (x1 ceiling fan): On the morning of delivery, I received an email claiming my order was cancelled due to “non-payment.” I wasted almost 2 hours on the phone, only to be told it was your mistake and that payment had gone through. Only after this ordeal did the order arrive.

Order 2 (x2 ceiling fans): This order was meant to be delivered to my home. On the delivery day, I was informed it was cancelled due to “supplier issues,” and I was refunded. I reordered the exact same fans with that refund, but what arrived was not what was advertised. The fans had no dimmer lights as promised. I then had to drive to Fourways (Fountainebleau) to return them myself. To this day, I still don’t know when I will receive that refund.

Order 3 (x2 fans for my father in Louis Trichardt): Delivery was promised for 12/09/2025. Nothing arrived. No phone call, no update, nothing. On 13/09/2025, I received a message saying the parcel was sent to the wrong facility and needs to be re-routed. No new delivery date, no accountability. My father is 70 years old – I explicitly asked that he not be left sitting at home all day waiting for a delivery that never comes, and yet this is exactly what happened.

Order 4 (x2 fans to my address again): Because I had to return the wrong order, I had to place yet another order. I couldn’t even pay with my card this time, so I am now being forced to pay cash – and honestly, I have zero faith that these fans will even arrive.

This entire process has been nothing short of a disaster. I am still waiting for refunds. I am still waiting for correct deliveries. I have wasted more than 6 hours on endless phone calls over something as basic as five ceiling fans.

Your so-called “customer service” is a disgrace – there is no accountability, no urgency, and no care whatsoever for the customer. Orders are cancelled at random, products arrive incorrectly, refunds are delayed, and every excuse is pushed off onto “the supplier.” Meanwhile, Takealot continues to advertise and sell items it clearly cannot deliver.

The sheer incompetence and indifference I’ve experienced is beyond unacceptable. I am utterly disgusted with this entire ordeal.