I am truly disappointed

I placed an order 3 weeks ago and the wrong delivery was made. The morals in me decided to be an honest human and call Takealot and advise them aswell as return all items even though it was expensive skin care. I was promised to get my items but then the return was logged and no urgency from Takealot to collect or bring my items to me. 3 days later they collected and the Takealot delivery person argued with me regarding how I should have 2 boxes to return which made no sense as the box was opened and sealed the moment I saw it’s not mine. He also didn’t bring my stuff. My app also did not indicate the return. Later in the week I received an sms per item saying a return is being processed and once checked my order will be delivered. Another week past then I got an sms saying all completed and items will be delivered but I got 4 msgs. Further to that the items then started being delivered but instead of all in one package, I received 3 seperate deliveries so basically an item at a time. I was still missing 4 out of the 10 items so I then logged it on the app and emailed them, then I get a call saying they will sort it out and give me a call back. To date no call and one item is no longer in stock so they will refund the other item is still on its way, the service is pathetic and the non delivery is worse, some items were health related and a month and I’m still waiting. I asked who’s fault is this to be told they will acknowledge and sort it out but nothing yet. So I paid upfront and was meant to get my stuff but didn’t. The inconvenience is not pleasant or needed. I request to be compensated for this inconvenience especially now that an item is no longer available and it was not my fault. Yet to hear from Takealot cause clearly customers or service is not important to them.