I am over this e-commerce Bully that doesn't want to do any problem solving

This is under e-commerce not Retail

To say that the customer care service is shocking is an understatement, I have yet to have a good experience on takealot's customer service. I logged a call in July for a warranty repair service which is not an option offered on the website when one logs a return. for a smartphone that was purchased 11months before and it was returned without even being open. I explained when I received a call from takealot, they said they will come take the phone back I need to re-log the the return again, which I did to this day no one has contacted me, I have emailed but absolutely no one has reached out to me. It's always nice when we buy from this company but I am complaining for the 2 time in over 10years that I have been supporting takealot and both times I am yet to receive any support from them.

I am sitting with a phone in its original packaging and everything and take a lot is not bothered that they ignore their customer, there needs to be change in this e-commerce space, we South Africans need options we cannot just have one huge bully in this space I am over take a lot.