I am missing an item from my order (***) - ordered 20th DEC 2016 - poor customer service as well

<p>I writing this today as I have not received my complete purchased items from Takealot.com</p> <p>I had order 3 items on 20.12.2016 and till this day have not received them, I had emailed 3 different people there and all I get a simple copy and paste response from them. I had asked each of them to get a manager or supervisor to contact me, still no reply to this day!!! . They claim it’s been delivered but I have not been sent proof of delivery, they also claim that the items were boxed separately, still no proof of delivery, where are my items and when can I receive them?</p> <p> </p> <p>I wish Takealot.com to contact me at take this seriously or ill take this further!</p> <p> </p> <p>(PS: Takealot – you had let a child down on Christmas with no present, hope you happy)</p> <p> </p> <p> </p> <p> </p>