I am extremely frustrated and disappointed with Takealot’s customer service.

8+ Weeks Waiting For Refund - Order Processed Since 24 June 2026

Order Number: *** RMA/Return Number: MRRN-SA4GK-QR5K

I returned my item and the refund status was changed to "Processed" on 24 June 2026. It is now mid-August 2026 and I have still NOT received my refund. That is over 8 weeks of waiting.

I have contacted Takealot customer care multiple times via email and I keep getting generic responses and no proof of payment or payment reference number. No one seems to be able to escalate this or tell me where my money is.

For a company of this size, to hold onto a customer’s refund for 2 months after marking it "Processed" is completely unacceptable. It feels like they took the product back and are now refusing to pay me.

I expect a refund to be paid within a reasonable time. At this point I do not feel safe shopping with Takealot again because if there is an issue with a return, you will not get your money back.

I am requesting immediate payment of my refund with proof of payment sent to me today. If this is not resolved I will be escalating to the National Consumer Commission.

What I want: Immediate payment of my refund + proof of payment.