I am extremely disappointed in what is supposed to be "South Arica's leading online store".

I am deeply disappointed with Takealot customer service.

Takealot has picked up a parcel that was not left for them but a courier service to collect. How do you even pick up something that wasn't assigned to you.

After a week of phoning back and forth nothing has been resolved. The one customer service lady from the Stellenbosch branch rudely put the phone down in my ear and when phoning again just did not answer. I see this as super unprofessional and just plain rude!

I still do not understand how Takealot can pick up a package that not only wasn't assigned to them but has not been helpful at resolving the issue at all.

The package picked up was not meant for Takealot and was a lot o money I lost on my side.

I am extremely disappointed in what is supposed to be "South Arica's leading online store". Will not be using this service again and really hope that my problem is resolved shortly.