Hurt and dissapointed!

It is so sad that after years of being a customer at takealot they would treat me like this.

In August I made a purchase of a couple of things, charger cable being one of them.

When I realized that the cable that came in was not compatible with my Samsung S6 I immediately logged on to Takealot and requested a return for the cable (I even mistakenly purchased 2 of them) but there was no need to open the second one as I already knew after opening the 1st that it is not necessary to open the second one as it was the same thing. A week later the cables were picked up by Takealot. Few days later my return was declined when I called to ask why I spoke to a lady by the name of Elzita who said that I had returned old and used up cables.

I was highly annoyed that one I was called a ***** and secondly a *****. When she sent me an email about "evidence" of the cable conditions I was mortified as she sent me pic of white old cables and I had returned brand new black type c cables. This goes to show that Takealot does not have any control over their employees, they exploit and use the clients in whichever manner they wish to. I asked to speak to the manager they not only claimed not to have one but they also don't have a complaits office. REALLY??? No manager, no complaits office? A big national company does not have those 2 things? Alright then, I asked to someone else then cause I need to know what is the Takealot process when it comes to returns I was forwarded to Insauf, she sounded knowledgeable and promised to run an investigation then get back to me.

I swear a week passed with no word from either of the 2 ladies. I called in today waited for about 20min then got told that Elzita and Insauf are in the same team they will only be in at 13h00 (why was I not told this 20min earlier?) chile I also don't know!

Anywho, I believe Takealot knows exactly what they are doing, they've been recycling products from clients for years and bypassing time by means of "investigation" until you "forget" then onto the next one. I used to trust them so much. NEVER AGAIN!

That was the last ever purchase they will see from me.