Hurt and disappointed.

I wish to know if the Takealot staff get customer service training before dealing with customers. The guy at the new premises in Northfield was rude. He looked me right in the eye waiting for me to greet him, until his colleague greeted me. He again just looked at me waiting for me to say something, until his colleague asked if I was here for a collection. She scanned my QR code then when he got the parcel, he just put it on the counter and said nothing, until the lady said thank you to me.

I usually speak out when I’m unhappy with the service I receive but this time I chose to just walk away because I didn’t understand what had happened. I choose my battles wisely.

Are employees at Takealot so comfortable that they know there aren’t any consequences for their actions? Have they made so much money from us that the staff know we are dispensable? I’m really disappointed though. Check my history, and you will know how much money I have spent with them. I supported them while they were still Spree! I was actually quite hurt by that guy’s behaviour.

Does he even know their values? “Individualise”? “Forthright but respectful”?