Humiliating and degrading service at Takealot Fores**** Pickup Point

Humiliating and degrading service at Takealot Fores**** Pickup Point

I am extremely disappointed by the humiliating and unacceptable service I received at the Takealot Fores**** Pickup Point today in relation to order #***.

I received an official Takealot SMS confirming that my order was ready for collection, including a link with directions and a QR code. Because my phone was flat at the time, I forwarded the SMS to a colleague’s phone and went to the branch.

I was assisted by an employee named Leigh Shay, whose behaviour was shockingly unprofessional from the start. No greeting, no attempt to assist - just an annoyed, condescending demand for an email containing a QR code. I explained that the SMS was the only communication I had received. She ignored me, repeated that she “needed the email,” and then proceeded to stare at me in silence in a way that was undermining and uncomfortable.

When I asked to speak to a manager, she did not respond - she simply stared at me. I asked again several minutes later and was met with the same silence. This happened in front of other customers and staff, leaving me feeling embarrassed and disrespected.

Only when her colleague overheard the situation did someone else step in to assist me. Throughout this, Leigh Shay continued to look at me as though I were a nuisance or ***********.

Using a colleague’s phone, I had someone from my office access my email and forward any Takealot correspondence. The only email available at that time was the order confirmation, not the QR pickup email she insisted I should have had. The assisting colleague verified my details and fetched my parcel. I then spoke to the branch manager, who ultimately brought my parcel himself.

The most upsetting part: at 13:31, after I had already left the branch, the QR pickup email finally arrived. This means I was humiliated, ignored and treated like a fool for an email that had not yet been sent to me.

Even if there was a system delay, there is absolutely no excuse for the lack of basic respect, professionalism and human decency shown. At one point, I even asked the branch manager to observe the way Leigh Shay was staring at me, as it had become deeply uncomfortable.

I have been a loyal Takealot customer for years and have never experienced treatment like this. This incident left me shaken, embarrassed and extremely disappointed.

I expect a formal apology, an investigation into this matter, and assurance that staff at this branch are trained to treat customers with dignity and respect.