RA
Retief A
1 reviews | Active since Dec 2009
02 Nov 2015, 20:15
Hugely disappointed
I ordered goods by take a lot for my son to reward him for being kind and helpful to other children in his community, I promised him his gifts would arrive Monday 2 November , and paid in advance for same day delivery , but no delivery was made to us , life is full of disappointments but nothing is as dissapointing as seeing a dissapointed child , I will never use your services again , please do not advertise same day delivery if you cannot provide it
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takealot.com's replyOfficial
02 Nov 2015, 20:24Hello RetiefA,
We're sorry for not delivering your parcel to you as promised and for the disappointment this has caused both you and your son. We know this doesn't make up for letting you down, but we'll make sure your delivery fee is credited back to your account. Our complaints team will look into this matter with the relevant departments to find out why delivery wasn't made as expected. They'll also make sure that the necessary arrangements are made to get your parcel delivered to you ASAP.
Once again we're sorry for the disappointing experience and we promise we'll do our best to make this right with you as quickly as possible.
Sincerely,
Takealot.com
We're sorry for not delivering your parcel to you as promised and for the disappointment this has caused both you and your son. We know this doesn't make up for letting you down, but we'll make sure your delivery fee is credited back to your account. Our complaints team will look into this matter with the relevant departments to find out why delivery wasn't made as expected. They'll also make sure that the necessary arrangements are made to get your parcel delivered to you ASAP.
Once again we're sorry for the disappointing experience and we promise we'll do our best to make this right with you as quickly as possible.
Sincerely,
Takealot.com
takealot.com's reply02 Nov 2015, 20:24
Official
Hello RetiefA,
We're sorry for not delivering your parcel to you as promised and for the disappointment this has caused both you and your son. We know this doesn't make up for letting you down, but we'll make sure your delivery fee is credited back to your account. Our complaints team will look into this matter with the relevant departments to find out why delivery wasn't made as expected. They'll also make sure that the necessary arrangements are made to get your parcel delivered to you ASAP.
Once again we're sorry for the disappointing experience and we promise we'll do our best to make this right with you as quickly as possible.
Sincerely,
Takealot.com
We're sorry for not delivering your parcel to you as promised and for the disappointment this has caused both you and your son. We know this doesn't make up for letting you down, but we'll make sure your delivery fee is credited back to your account. Our complaints team will look into this matter with the relevant departments to find out why delivery wasn't made as expected. They'll also make sure that the necessary arrangements are made to get your parcel delivered to you ASAP.
Once again we're sorry for the disappointing experience and we promise we'll do our best to make this right with you as quickly as possible.
Sincerely,
Takealot.com