Huge probs to Sinethemba M!

Sir Colin Marshall (British Airways CEO) famously said: "The customer doesn’t expect everything will go right all the time; the big test is what you do when things go wrong."

Sinethemba passed this test with honors! I first had a problem with a supplier failing to replace a defective item. Sinethemba went over and beyond in making sure the situation is resolved to my 100% satisfaction. The very next morning, I ordered another item which was cancelled by the supplier as they had run out of stock. I contacted Sinethemba again and he found me the exact same product -at the same price -from another supplier in a matter of minutes.

That is twice in 24 hours that he helped me, and going forward he will be my go-to person if I have any issues with Takealot. This man is a champion!