HP Laptop repairs

I sent my HP laptop in for repairs on the 9th of feb, its been 6 weeks now and Takealot still cannot give me positive feedback regarding the repair status, if i didnt call them to remind them im sure the repairs wouldve been neglected as they never called me once to notify me of the status out of there own will, today i spoke to Anett and the only answer she could give me was that they refunding me and thats only after i called Takealot and made a scene, the problem is i need a Laptop, and a refund is just a way of getting rid of customer i feel, <br> <br> This is the 2nd bad situation im having with Takealot, ive posted a link below of the 1st incident,<br> <br> [URL Removed]<br> <br> Patiently waiting on youre response