HP and takealot pathetic service

I dont understand when a product is faulty , why do you guys not replace or fix it instead of refusing to sort out the problem.

I have had a terrible experence with purchasing the HP415 printer from Takealot.

Upon returning it to Takealot, you question my integrity by not believing me when i say that i did not recive a USB cable and CD with the product concerned. I had to purchase a USB cable and dowload the drivers .

I have also checked with other suppliers of the same printer and it states that there was no cd or USB cable with the item.

Instead of crediting my account, Takealot returns the printer to me. I would have purchased another printer from Takelaot if I was credited or takealot should have sent back to their suppliers to fix the printer and resend it back to me in a working condition, I am loosing my business as I cannot print out labels and posters that need to be printed urgently.

Their service stinks(takealot and HP) as I also run a business , a customer returned a product to me a few days ago that was faulty, instead making long stories , i gave him a new immediately as this faulty product was not his fault

ALso the HP printer company should have their quality control staff check out their printers and products before sending it out to customers.

As per google and other reviews, the HP 415 has apparently a problem with the printheads and thats exactly why i could not print out any documents.