DM
Darren M

1 reviews | Active since Dec 2015

23 Dec 2015, 12:51

How [URL Removed] stole Christmas

I have placed an order online with [URL Removed] on the morning of the 17th of December 2015 at Thursday 17th of December 2015 08:49:45 AM. Delivery was scheduled for the 22nd of December 2018. Needless to say that the 22nd has come and gone. When I called the *** number, I was told that they would look into it and they would call me back to let me know. 4 hours had gone by and I had not received a call back. <br> <br> When I called in again, the call center agent had informed me that my shipment was due for the 28th of December 2015. This is absolutely unacceptable. When I told them I wanted my stock as per when I ordered it, the response I got was \We have sent an email to Fedex and will wait to see what they say."<br> <br> This is by far the worst service I have ever experienced when dealing with online retailers."""

0
Replies (1)
takealot.com
takealot.com's reply23 Dec 2015, 15:13
Official
Hello Darren_Mac,

We apologise for the confusion over your order's delivery date. Thank you for taking our order fulfilment team's call to apologise for the delay and unnecessary concern caused. As discussed we've made arrangements for your parcel's delivery tomorrow before 2pm.

Sincerely,
takealot.com