How to lose a customer.

Takealot has done it again, this time confirming their incompetence and removing any doubt that they are useless. to make a long story short...purchased a trolley jack in January, it arrived and it was obviously a used item as it was leaking oil, it had multiple paint chip marks everywhere, the wheels looked as if the jack was pulled down the main road and the plastic enclosure that it comes in had sand and oil in it....obviously used. arranged a return and Takealot decides to have ME, the customer...deal with their supplier(Autozone) of the jack myself, after all was explained Takealot decides that i should get a credit to purchase on their website again INSTEAD of a cash refund!! many headaches later they decide to give me my cash back...but they do two separate payments into my account to that value, why didn't they do one single payment? please note that Takealot DO NOT CARE ABOUT YOU AS A CUSTOMER, THEIR CUSTOMER CARE IS NON-EXISTENT! Takealot has lost me as a customer.