How takealot stole Christmas

<p>I had placed an order on the 15/12/2016 with takealot for 4 items and was given an ETA for the 22/12/2016 , however they have delivered a day earlier(21/12/2016) and gave me no notification that the order was going to be delivered, my domestic was home and had signed for the order when I arrived home I was given a small box which only had 3 of the 4 items I have ordered however on the takealot site they marked the entire order as complete and was signed for by my domestic.I have left countless calls and emails with takealot to get told, not a problem they will raise the issue and call me back not one of the takealot shopping assistants have called back . I had hoped to get this order before the new year as this was a gift for my aunt who wanted this item for her pet . On the 23rd of December I had spoken to lureshen from takealot who told me that mangement canot assist me and had given me the waybill number and contact number of skynet couriers , the first time I had called skynet I had spoken to merlie who told me the item is still in Cape Town and will be delivered on Wednesday , unfortunately I was **** to as nothing was delivered. Thursday the 29th December I had called skynet again to find out the time my order would be delivered I had spoken to lucky who tells me that the order is on route when I asked for a time , he tells me he cannot get ahold of the driver however takealot did deliver on Thursday but they deliver the last order I had with them and not the 1 outstanding item from a previous order. 30/12/2016 I had called skynet once more to get the call cut on me twice and then to speak to a consultant who tells me that the entire order was already delivered on the 21st of December and cannot assist me I must must talk to takealot, so from the order being in Cape Town to on route for delivery to they have no record of an outstanding item to be delivered. I had called again to hear more of their lies , I had spoken to ashlyee who then transfered me to her manger lee who was the only person in takealot who has a small idea of how to do his job , he had told me that he will speak to skynet and advise when the order will be delivered and will call me back , true to his word he did call back within 20 mins to tell me that he has it on email that skynet will definitely deliver the outstanding item today , however still no item has been delivered. I had paid R 1200 for only R200 worth of stuff to be delivered , takealot has practically stole the R1000 why offer items if you cannot deliver? . There is no even notification that the order has been part shipped yet they mark the entire order as shipped even though some items where not therefore It gives the customer no leg to stand on if they have not received their complete order . Honestly I will never use takealot again in my life , it cost me my entire December holiday waiting at home for them to deliver my order which they never , they have cost me time being wasted as well as raising up my telephone bills which in all I costed me more than the R1000 item which was not delivered . My final call to takealot at 5pm on the 30th of December they tell me that they do not have the item in stock ,I really must say this is the worst service I have ever received in my life . My advice put in the extra R100 and buy the item from a store and save yourself the stress and poor customer service from takealot and skynet couriers .</p>