1 reviews | Active since May 2013
HOW SAFE IS ONLINE SHOPPING REALLY!!
I ordered 9 bags of dog food on 1 December via [URL Removed] - my expected delivery date is 3 December - with my previous delivery i was not here although the couriers just called me when they were in front of my door to deliver. so this time i took the day off work to be here for delivery <br> <br> untill now nothing is delivered - i called the call centre from 9 this morning had to call back at 12 and again at 3 - in total i made over 10 calls to take alot and yet NO RESULT<br> <br> just received a call from Roxanne to say my order was signed off by someone already on the 1st - SHOCKING as i am the only one at home <br> now it will take a few days extra possibly to do an investigation?????? <br> <br> i am not happy about this at all!! if this is not resolved by 10 tomorrow (being 4 Dec) I demand a refund of my money - it is almost R3000 worth of goods!<br> when i called UTI they could not use the tracking nr provided to me by [URL Removed] - but later confirmed there is no order as it is still with Takealot - it was confirmed with the delivery nr on your website that the delivery is delayed by takealot!! no this??<br> <br> NO ACCEPTABLE!!!
We're sorry for the confusion w.r.t. your order's delivery and whereabouts. Shopping with us is supposed to be a simple matter of placing your order and receiving it and it should certainly not cause you such frustration or concern. We've instructed our complaints team to look into the status of your order as a matter of urgency so that we can get this matter clarified and resolved ASAP. They'll be in touch with you as soon as they've gathered the necessary information to assist.
Irrespective of the status of your order, under no circumstances should any parcel be delivered to anyone other than the person who placed the order unless express permission has been granted to do otherwise. Should this be the case with your order we'll address it with the responsible parties and make sure that the necessary corrective action is taken.
Sincerely,
takealot.com
We're sorry for the confusion w.r.t. your order's delivery and whereabouts. Shopping with us is supposed to be a simple matter of placing your order and receiving it and it should certainly not cause you such frustration or concern. We've instructed our complaints team to look into the status of your order as a matter of urgency so that we can get this matter clarified and resolved ASAP. They'll be in touch with you as soon as they've gathered the necessary information to assist.
Irrespective of the status of your order, under no circumstances should any parcel be delivered to anyone other than the person who placed the order unless express permission has been granted to do otherwise. Should this be the case with your order we'll address it with the responsible parties and make sure that the necessary corrective action is taken.
Sincerely,
takealot.com