How must I iron my clothes now?

I bought a Phillips iron through Takealot which had a two year guarantee. The iron stopped working on 28 January and Takealot collected the iron on 31 January. We are now on 9 February and I still do not have an iron. Had I known that this would be how a purchase guarantee through Takealot would be handled I would have bought the iron through a normal retail shop instead where I could take my broken iron, the purchase slip and exchange it for a new one over a period of 1/2 days. I exchanged my kettle at Pick 'n Pay in less than 30 minutes - not 9+ days....