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1 reviews | Active since Jul 2016
11 Dec 2015, 05:46
How long does a parcell travel from JHB to JHB
I am the Takealot - cheerleader but this week they worked hard at seeing if they could compete with other companies in providing the worst service ever. Question - how long does it take a parcel to get from JHB to Allens Nek ? If Take a lot has it 4 days, 7 calls and a lot of shouting.<br> <br> Come on Take a lot you have never disappointed (O.K. Maybe once) but if every call centre agent has a different spin on where the parcel is you start questioning if anybody really knows. In my case the answer was NO. <br> <br> BUT then again you have a staff member \Gerhard"who moved heaven and earth"
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takealot.com's replyOfficial
11 Dec 2015, 14:44Hello hypn,
Our complaints team has tried reaching you by phone to address this matter, but weren't able to get hold of you. They've since sent you an e-mail to update you on the status of your two outstanding items and to confirm that you've received the balance of your order in good time.
We apologise for the confusion over the whereabouts of your parcel and for the unpleasant experience this has caused. We will also pass your compliment on to Gerhard who ensured that you were provided with the great service that you've become accustomed to.
Kind Regards,
takealot.com
Our complaints team has tried reaching you by phone to address this matter, but weren't able to get hold of you. They've since sent you an e-mail to update you on the status of your two outstanding items and to confirm that you've received the balance of your order in good time.
We apologise for the confusion over the whereabouts of your parcel and for the unpleasant experience this has caused. We will also pass your compliment on to Gerhard who ensured that you were provided with the great service that you've become accustomed to.
Kind Regards,
takealot.com
takealot.com's reply11 Dec 2015, 14:44
Official
Hello hypn,
Our complaints team has tried reaching you by phone to address this matter, but weren't able to get hold of you. They've since sent you an e-mail to update you on the status of your two outstanding items and to confirm that you've received the balance of your order in good time.
We apologise for the confusion over the whereabouts of your parcel and for the unpleasant experience this has caused. We will also pass your compliment on to Gerhard who ensured that you were provided with the great service that you've become accustomed to.
Kind Regards,
takealot.com
Our complaints team has tried reaching you by phone to address this matter, but weren't able to get hold of you. They've since sent you an e-mail to update you on the status of your two outstanding items and to confirm that you've received the balance of your order in good time.
We apologise for the confusion over the whereabouts of your parcel and for the unpleasant experience this has caused. We will also pass your compliment on to Gerhard who ensured that you were provided with the great service that you've become accustomed to.
Kind Regards,
takealot.com