1 reviews | Active since Nov 2015
How long can you wait for a delivery?!!!
Order no: ***<br> <br> I am still waiting for delivery of the item I ordered on 8 November 2015. I initially received an email that delivery will take place on the Monday, 9 November. This did not happen and subsequently I received an email that the delivery will take place by Wednesday, 11 November. This also did not happen. I phoned Takealot to follow up on the order and they promised delivery by 12 November 2015. Imagine my surprise when this also did not happen. The next day I followed up again and they promised delivery by Monday, 16 November. I advised them that is unacceptable and I expect delivery by the same day. That also fell on deaf ears... By Monday, 16 November I still haven't received anything. I again phoned them and it was just another lame excuse and empty promise. By yesterday they still could not tell me where the package is and what happened to it. I asked for them to cancel the transaction and refund my money, however they conveniently ignored my request.<br> <br> I wonder where that leaves me as a consumer? I am not receiving the goods I paid for, but I also cannot get my money back!!<br> <br> Pathetic service to say the least!!!!
Shopping with us isn't supposed to cause you this much hassle. It's unacceptable that your order wasn't delivered on the promised delivery date and that we failed to correct this on any of the other occasions that delivery was re-scheduled with you. We'll make sure that your order is delivered to you ASAP and we'll investigate why this matter hasn't been escalated and resolved by any of the agents who previously assisted you.
This is not how we aim to treat any of our customers or the level of service we usually provide. Our complaints team will be in touch with you soon to assist as we'd love to turn this experience around for you.
Sincerely,
takealot.com
Shopping with us isn't supposed to cause you this much hassle. It's unacceptable that your order wasn't delivered on the promised delivery date and that we failed to correct this on any of the other occasions that delivery was re-scheduled with you. We'll make sure that your order is delivered to you ASAP and we'll investigate why this matter hasn't been escalated and resolved by any of the agents who previously assisted you.
This is not how we aim to treat any of our customers or the level of service we usually provide. Our complaints team will be in touch with you soon to assist as we'd love to turn this experience around for you.
Sincerely,
takealot.com